Frequently Asked Questions

General Questions

• What materials are used in your earrings?
  All our earrings are crafted with premium materials, including durable resin and a selection of high-quality metals.

• Do you accept custom requests?
  Yes, let us know what you are looking for.

• Are your earrings hypoallergenic?
  Yes, all our earrings are designed with sensitive skin in mind, using nickel-free, sterling silver, and hypoallergenic materials.

Ordering and Payments

• What payment methods do you accept?
  We accept major credit cards, PayPal, Venmo, and Shopify Payments.

• Can I modify or cancel my order?
  You can modify or cancel your order within 24 hours of placing it by contacting our support team.

• Do you offer gift wrapping?
  We do not offer gift wrapping at this time.

Shipping and Delivery

• What are your shipping options?
  We offer standard and express shipping options as well as FREE local delivery to 42420 area. Delivery times depend on your location.

• Do you ship internationally?
  Currently, we ship within the United States. Stay tuned as we expand to other regions.

• How can I track my order?
  Once your order ships, you’ll receive a tracking number via email.

Returns and Exchanges

• What is your return policy?
  We accept returns within 30 days of purchase for unworn items in original packaging.

• Can I exchange an item?
  Yes, exchanges are available for equal or lesser value items within 30 days.

Contact and Support

• How can I contact you?
  You can email us at earrings@jennys-creations.com.

• Do you offer bulk discounts for events or parties?
  Yes, contact us for more details on bulk orders.